Matrix Plus LLC is dedicated to ensuring customer satisfaction with our services. This Refund Policy outlines the terms and conditions governing refunds for our services related to light design. Please read this policy carefully to understand your rights and responsibilities regarding refunds.

1. Eligibility for Refunds

Refunds may be provided under the following circumstances:

• Dissatisfaction with Service: If you are dissatisfied with the quality of our services or if the delivered service does not meet your expectations, you may request a refund.
  Service Disruption: In the event of service disruptions or technical issues that prevent you from accessing or using our services as intended, you may be eligible for a refund.
  Cancellation: If you cancel a service within the designated cancellation period and meet any applicable criteria, you may be entitled to a refund.
  Errors or Overpayments: If you have been charged in error or if there has been an overpayment for services, we will issue a refund for the excess amount.
2. Refund Process

To request a refund, you must follow the process outlined below:

• Contact Customer Support: You must contact our customer support team within a reasonable timeframe to initiate the refund process. Please provide relevant details such as your order number, account information, and the reason for the refund request.
• Verification: We may require additional information or verification to process your refund request. This may include verifying your identity, reviewing transaction records, or assessing the nature of the service issue.
• Refund Decision: Upon reviewing your request and verifying eligibility, we will determine whether a refund will be issued. If approved, we will process the refund within a reasonable timeframe using the original method of payment or an alternative method as agreed upon.
• Notification: We will notify you of the refund decision and provide any additional instructions or information regarding the refund process.
• Refund Exceptions: Refunds may not be provided under the following circumstances.
3. Change of Mind

We do not offer refunds for services if you simply change your mind or decide not to proceed with the service after it has been initiated:

• Non-Compliance: If you fail to comply with our terms of service, policies, or contractual agreements, you may not be eligible for a refund.
• Third-Party Services: If you have purchased services or products from third-party vendors through our platform, refund requests will be subject to the refund policies of the respective vendors.
• Customized Services: Refunds may not be available for services that have been customized or tailored to your specific requirements, unless there are significant defects or issues with the customization.
• Partial Refunds: In some cases, we may offer partial refunds or credits instead of full refunds. This may occur if only a portion of the service is deemed unsatisfactory or if certain conditions apply. The decision to offer a partial refund will be made at our discretion based on the circumstances of each case.
4. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution without contacting us first, your eligibility for refunds may be affected. We encourage you to resolve any issues or concerns directly with us to expedite the resolution process and avoid unnecessary disputes.

5. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or through other means of communication. It is your responsibility to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at support@matrixplusllc.com:

Conclusion

Matrix Plus LLC is committed to providing transparent and fair refund processes for our customers. We strive to resolve any issues or concerns promptly and ensure that you are satisfied with our services. If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us.
Thank you for choosing Matrix Plus LLC for your light design needs.